Refund policy
Refund & Return Policy
At Hoeviane Noir, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
10-Day Return Policy
We accept eligible returns requested within 10 days of receiving your order.
To be eligible for a return, the product must be in the same condition in which it was received, unused, unopened and in its original packaging. Proof of purchase or an order confirmation may be required.
For hygiene and product-safety reasons, opened or used fragrance products cannot normally be returned unless they were delivered damaged, defective, or incorrect.
Damaged, Defective or Incorrect Products
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.
Where applicable, we may offer a replacement, exchange, or refund.
Exchanges
We accept exchanges for eligible products within the 10-day return period.
Products must meet the same eligibility requirements described above.
Please contact us before returning an item so that we can provide the appropriate return instructions.
How to Request a Return
To request a return, contact us at:
Email: panagiotisxoegkel@gmail.com
Please include your order number and the reason for your return.
If your return is accepted, we will provide instructions explaining where and how to send your package.
Return address:
Hoeviane Noir / Panagiotis Hoegel
Röschstrasse 17A
9000 St Gallen
Switzerland
Please do not send products back without first contacting us.
Return Shipping Costs
For standard returns of non-defective products, the customer is responsible for the return shipping costs and return label.
If an item was delivered damaged, defective, or incorrect, please contact us before returning it so that we can determine the appropriate return procedure.
We do not charge a restocking fee.
Refunds
Once we receive and inspect your return, we will inform you whether your refund has been approved.
If approved, we will process the refund within 3 business days using your original payment method.
Please note that your bank, credit card company, or payment provider may require additional time to display the refund in your account.
Exceptions / Non-Returnable Items
Opened or used fragrance products cannot normally be returned for hygiene and safety reasons unless they are defective, damaged, or incorrect.
Gift cards, where applicable, are non-refundable.
Cancellations
If you wish to cancel an order, please contact us as quickly as possible. If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s country.
Where applicable law provides the customer with additional or longer cancellation, withdrawal, return, replacement, or refund rights, those statutory rights will apply.
Contact
For questions regarding returns, refunds or exchanges, contact:
Hoeviane Noir / Panagiotis Hoegel
Röschstrasse 17A
9000 St Gallen
Switzerland
Email: Hoevianenoir@gmail.com